Frequently Asked Questions

  1. Can I avail a free trial?
  2. Yes, you can. You can send us up to 3 photos that we will retouch as free samples. You can send your files through our Contact Us page or our email account info@PhotoRetouchify.com

  3. How can I send my photos to you?
  4. Apart from our email account and Contact Us page, you can also request us to create an exclusive FTP account for you.

  5. Will my photos be secure with you?
  6. Of course! We treat all the photos we receive as intellectual properties of our clients and ensure complete security for them. In case you want us to sign an NDA, we surely can go ahead with that.

  7. What file formats you accept and return?
  8. We accept photos in almost all formats including JPG, PNG, GIF, EPS, and PSD. Raw formats like RW2, TIFF, NEF, DNG, and CR2 are also accepted. Besides, you can get photos in any format, even other than the one you gave us your photos in.

  9. What is your usual turnaround time?
  10. For e-commerce businesses, which generally have frequent photo editing requirements, you can expect final photos within 24 hours based on the complexity involved. For bulk photos, we communicate estimated turnaround time while generating quotes.

  11. What if I find the retouched photos imperfect?
  12. You can contact our team anytime and communicate about any imperfections you notice. If there are any flaws, we will rework on the photos for free.

  13. Can I know about your pricing?
  14. The prices we charge are based on the complexity level of the work and the size of the projects. We generate free quotes before undertaking projects. Click here to generate a quote right now.

  15. Are there any discounts for bulk projects?
  16. Yes, we offer lucrative discounts on big volumes. Our bulk discounts are progressive, i.e. bigger the project volume, higher the discounts.

  17. Will we be in touch during the retouching process?
  18. Yes! We have multiple communication channels open for our clients. You can phone us, write us an email, or live chat with us whenever you want. We interact through this channels 24X7.

  19. How can I make payment?
  20. You can pay either via PayPal or wire transfer.

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